Employee Perception of Effectiveness of Motivation Programmes for Generation Y Employees in Sarova Chain of Hotels

Abstract

As organizations endeavour to motivate their employees to improve their effectiveness and efficiency, there is an innovative generation of employees entering the workforce with new expectations – Generation Y; and the ways in which these expectations are handled affect the employees’ perception and consequently, the process and methods in which these employees are attracted and retained in the organizations. This study sought to establish the employees’ perceptions of the effectiveness of motivation programmes for Generation Y in Sarova Chain of Hotels. This study adopted a descriptive survey design. The population comprised of the Generation Y employees in Sarova Chain of Hotels. The study used systematic random sampling to get sample for the study. A questionnaire was used to collect primary data. Descriptive statistics such as frequencies, percentages, mean and standard deviation were used to analyse the data collected. The study established that recognition and empowerment through employees’ engagement play an important role in enhancing Generation Y employees’ motivation. The study also found out Generation Y employees perceive training, salary, conducive work environment and fringe benefits positively, and are motivated by the same. Further promotion was found to increase employees’ morale as their hard work is rewarded as it also offers advancement in terms of designation, salary and benefits, and change in type of job activities in the organisation. The study recommends that the organisation should award promotion on merit basis, engage employees in decision making, offer the employees with career growth opportunities and train them to ensure they remain motivated. The study further recommends that the Hotel should review their operation procedures and regulations by putting in place policies to ensure that work done is adequately compensated and a positive work environment is created, thereby increasing the adaptability of Generation Y employees.