Strategic Change Management Practices Adopted By Saving And Credit Co-operative Societies In Public Sector In Kenya

Abstract

It can be argued that the successful management of change is crucial to any organization in order to survive and succeed in the present highly competitive and continuously evolving business environment. The objective of this study is to determine the strategic change management practices adopted by savings and credit cooperative societies in public sector within the Kenya context. The design of this research was cross sectional research study aimed at establishing strategic change management practices adopted by savings and credit cooperative societies in public sector in Kenya. The study adopted simple random sampling technique and this research collected primary data using questionnaires. Data analysis was conducted using descriptive statistics. The study established that workforce demographics, improved customer savings and deposit, installing hi- tech computers, political environment and economic change are factors that contributed to change in the savings and credit cooperative societies. Other factors that contributed to change include outsourcing non core business activities, improving quality of customer care and adopting board of governors. Practices adopted by the savings and credit cooperative societies include environmental strategic management practices, organizational change practices, strategic alliance practices, technological changes and financial strategic practices and organizational leadership practices. The study recommends that the savings and credit cooperative societies should embrace restructuring and corporate governance practices in all sectors of the organization to improve on their service delivery and profitability. Savings and credit cooperative societies should come up with polices and recommend procedures to enable adoption of polices on governance and restructuring practices.