Implementation challenges of technology as a change management programme at Standard Chartered Bank, Kenya

Abstract

Strategic change has become a constant phenomenon which must be attended to and managed properly if an organization is to survive the challenges posted by huge competition following increased globalization and liberalization in many economies. While organizational change is a constant experience, the process of managing change involves a lot of challenges which if not well dealt with can hinder the attainment of a desired position. Standard Chartered Bank Kenya Limited is a commercial bank listed on the Nairobi Securities exchange although majorly owned by Standard Chartered PLC group. The objective of the study was to determine the implementation challenges of technology as a change management programme at Standard Chartered Bank, Kenya. The study applied case study research design where the unit of analysis was one organization. The study targeted six senior managers out of whom 4 responded. The study collected primary data using an interview guide. The collected data was analyzed using content analysis and the findings presented in prose. The study concludes that the Bank was driven by need to improve its efficiency and effectiveness in the implementation of technological change program. The study concludes that technological change program was inclusive as all departmental heads were involved who then informed their staff members on whatever needed to be done. Top management promoted change management implementation by taking ownership of the project. The study established that top management received implementation reports on a weekly basis on how the implementation was going. The study recommends that for the Standard Chartered Bank Kenya Limited to uphold high level of efficiency and effectiveness in operations, it needs to continuously invest in technological innovations. The study recommends that the Bank continuously train its staff to maintain their proficiency levels.