Factors influencing Re-engineering process by Kenyatta International Convention Centre in Kenya

Abstract

The fundamental factor affecting Kenyatta International Convention Centre has been the implementation of its business process reengineering plan. This is as a result of organizational leadership commitment, information technology, Employee training and organizational cultural values. It is from this onset that the study aimed to examine whether the above named factors influenced reengineering at Kenyatta International Convention Centre. Theoretical review was used to give a detailed overview on strategy development and the implementation process. In addition, empirical review was undertaken for each independent variable in acknowledging past research studies that have been done and building on the gaps identified. The research design was a case study done at Kenyatta International Convention Centre located along Harambee Avenue, Nairobi County. The study targeted the Management team. The researcher used an interview guide in collecting the data for two (2) weeks then analyzed it. The findings from the study indicated that 87.25 of the respondents opined that situational leadership style was adopted by the organization in the reengineering process. The findings also indicated that 90% of the respondents had confidence in the financial resource mobilization of the Corporation. Further, 83% of the respondents were of the view that the Organization had sufficient information technology to drive the reengineering process however 53% found it was unreliable. With regard to employee training73% of the respondents felt that it was irrelevant. Finally, 73% of the respondents opined that the organizational values played a critical role which had a positive impact on the reengineering process.