Change management practices at posta savings and credit Co-operative Society Limited

Abstract

Strategic change has become a constant phenomenon which must be attended to and managed properly if an organization is to survive. Changes in technology, the marketplace, information systems, the global economy, social values, workforce demographics and the political environment have a significant effect on the processes, products and services produced. In an ever-changing global economy, organizations must find ways for operating by developing new competences as the old advantage and competences gained is quickly eroded owing to environmental changes. Change revolves around the process of the subjectization of substance, the appropriation of a universal signifier by a particular content, which takes place through the displacement of some momentary central connotation of a signifier by a formerly peripheral predicate, a subordinated moment of its totality, which installs itself as the new totalizing principle. The study was guided by two objectives: determination of the change management practices by SACCOs in Kenya and determination of the challenges involved in such practices. The researcher applied a case study design. The study made use of primary and secondary data. Primary data was collected through face to face interview with the researcher while secondary data was collected through review of the contents of various relevant publications and reports at POSTA SACCO including the Strategic Plan, Financial Statements and other relevant materials. The data obtained from the interview guide was analyzed using content analysis. The study concluded that key drivers of change in the SACCO involved the introduction of the Sacco Societies Regulations Authority (SASRA) , advancements in information technology and competition. Posta SACCO faced several challenges in its change management program. This study recommends that in order to ensure successful change management, Posta SACCO needs to evaluate its strengths and see how they can leverage on them and minimize internal weakness. The study further recommends that Posta SACCO engages in continuous staff training and system upgrade to improve their information management because if information is well managed, audit trail becomes easy thus staff can follow a transaction to reply to customer issues promptly.