The influence of demographic characteristics on employee performance in standard chartered bank, Kenya.

Abstract

The main objective of this study was to establish whether demographic factors have an influence on employee performance within Standard Chartered Bank, Kenya. The major challenge that faces organizations is how to manage employee performance in a manner that will contribute to the achievement of their set goals. The study was a descriptive census with a target of 616 employees within Standard Chartered Bank branches. Out of this target, 596 employees were studied, giving a percentage of 96.75%. The data was collected through a structured questionnaire and analyzed using means and proportions. The findings indicate that demographic characteristics influence employee performance as indicated by the variations in performance achievement among different demographic categories such as age and gender. The study therefore recommends that demographic factors be put into consideration when managing employee performance. Some of the limitations in this research include time and resource constraints that could not allow an exhaustive sampling of demographic characteristics among employees. Further studies are therefore recommended not only on demographic characteristics that influence employee performance but also on other best ways of approaching the employee management task within organizations.