Organizational Learning and Operational Performance in Commercial Banks in Kenya

Abstract

The aim of the study was to determine organizational learning and operational performance in commercial banks in Kenya. The study was anchored on three specific objectives which were to determine the scope of organizational learning concept in Commercial banks in Kenya, to determine the impacts of organizational learning on performance in the banking industry and also to determine factors that influence organizational learning among commercial banks in Kenya. This study adopted descriptive design and targeted a population of 43 commercial Banks operating in Kenya. Statistical package of social scientist (SPSS) was used as an analysis tool. Also multiple regression was used to determine the relationship between dependent and independent variables. The analysis of the findings concluded that most respondents indicated that systemic thinking affect organization operation performance to a great extent and it is applied to a great extent. To whether team work and learning in the organization affect the operation performance, the findings also concluded that it affects organization operation performance to a great extent and also the extent team work and learning in the organization and it is applied to a great extent. The study findings further concluded collaborative leadership in the organization affects the operation performance a moderate extent and it is applied to a less extent. Moreover, the findings of the study also concluded that knowledge sharing in the organization affects the operation performance of banks to a great extent and it is applied to a moderate extent. The findings also revealed that staff competencies development in the organization affect the operation performance to a moderate extent and they were applied to a less extent.