Competence based strategies adopted by Barclays Bank Kenya Ltd

Abstract

This research project was a case study carried out on Barclays Bank of Kenya limited (BBK). The study sought to identify the competence-based strategies adopted by the bank. The research study sampled a total of 44 respondents including heads of key departments namely, Human Resources, Administration, Sales and Marketing, Risk and Controls, Retail, and Corporate who were based at the bank's Head Office in Nairobi. The research study was conducted by collecting primary data using interview guides. Being that the data collected was predominantly qualitative, the data was analyzed using content analysis.

The study found that the bank had put in measures to ensure new information and knowledge is easily and effectively moved around the organization including feedback, employment ofICT and staff trainings and meetings. The study concludes that Barclays Bank of Kenya Limited has put in various competences based strategies .These included an efficient human resource system that allowed employees to closely attract with the management on views and implementation of strategies. The study recommended that that for Barclays Bank of Kenya to adequately employ competency based strategy in innovation and technology, there is need for an investment in Information Communication . Technology.