Perception of the Effectiveness of Employee Relationship Management Practices in Large Civil Society Organizations in Nairobi

Abstract

Organizations have found it necessary to engage in strategic management practices that enhance relationships in their business environments, to enable them achieve their business goals. The objective of the study is to determine the perception on effectiveness of employee relations management practices of large civil society organizations (CSOs) involved in governance in Nairobi County. The study applied a cross-sectional survey research design. The study targeted population that consisted of employees of the 18 large civil society organizations dealing in governance in Nairobi County. Stratified random technique was used to sample. Data was collected using semi-structured questionnaires. The data collected was then analysed using descriptive statistics such as frequencies, means, standard deviation and percentages. The study revealed that employee relations management practices employed by large civil society organizations involved in governance within Nairobi County were effective and were likely to influence their employee perception. The study found that civil society organizations are committed to employee relations management practices. These practices include: employee empowerment and involvement, employee suggestions, collective bargaining, conflict management and grievance redress measures, training and development, transparency in communication, encouraging group activities (teamwork) and work compensation. The study recommends that for employees to have enhanced positive perception on employee relations management practices, civil society organizations should come up with several ways of improving their employees‟ perception.