Management of Strategic Change at Kenya Post Office Savings Bank

Abstract

Strategic change management plays a very important role in transforming organizations in the modern economy. Successful implementation of a strategic change calls for proper planning after undertaking SWOT analysis, crafting a strategy and implementing the strategy. Staff empowerment and efficient systems makes the vision be realized. A case study design was used to study strategic change management process at the Kenya post office savings bank. The study sought to achieve two objectives. The first objective was to examine post bank strategic change management process and the second objective was to determine whether the strategic change met the management objectives. To achieve those objectives the study adopted a case study which examined the problem in depth using interview guide and data from records. The study established that post bank has a strategic change management process which is planned and strategic change is usually triggered by a force from the external environment. The strategic change management planning has a champion, external consultant and a steering committee. Staffs are involved in the implementation process after undergoing vigorous training and orientation. The finding further showed that adopting the new business model in post bank was a major strategic change which transformed the bank into a modern bank. The management objectives were met by undertaking this strategic change. It modernized the bank, reduced costs, became efficient and attracted young generation customers. It made the bank more competitive since it brought cost down. Post bank should now be commercialized to be able to compete at the same level with commercial banks.