Process orientation and performance of Micro and Small-sized Enterprises( MSES) in Kenya

Abstract

Micro and small sized firms are those firms which have 50 employees or less (Kenyan definition).Such firms form the lion’s share of enterprises in Kenya (Abwao,2002).Process Orientation means a process-driven approach,whereby the major processes of a firm form the pivot upon which other activities or procedures are anchored (eg) job placement,job orientation,product development,and performance measures.A process oriented firm is able to maintain the quality of services or goods offered to each customer and is also able to measure the performance at each stage of operation and thus offer remedial measures immediately. The study is aimed at finding out if process orientation affects the performance of micro and small sized enterprises(MSEs) and the level of process measures which are in place in the MSEs. Correlation analysis shall be used to determine the relationship between process orientation(independent variable) and business performance(dependent variable).Coefficient of Determinaion shall also be used to define the relationship between the independent variable and the dependent variable.