Implementation of Lean Six Sigma: a Case Study of Cfc Stanbic Bank

Abstract

Business improvement methodology has been developing for the last century. Empirical studies show that many large companies have integrated Six Sigma with other techniques such as lean quality management system which has brought continuous improvement. The study will seek to answer the following questions; what are the challenges faced in the implementation of Lean Six Sigma? What are the benefits accrued by implementing Lean Six Sigma? In this research a case study form of research was used. The target respondents were staff working at CfC Stanbic in Nairobi. Stratified random sampling was applied in to select 60 respondents for the study In order to investigate implementation of Lean Six Sigma. Selfadministered drop-and-pick later questionnaires were distributed to managers and senior employees currently employed by CfC Stanbic Bank. Through this study, Lean Six Sigma is needed because organizations and individuals need a methodology for improvement and problem solving, if the methodology is well applied, it can produce a better approach than other deployment approaches used by other improvement initiatives because it integrates the human and process aspects of process improvement. Effective use of technology, strategic focus in the customer, Change in organizational culture and structure, reward systems, expanding Lean Six Sigma to Human Resources Management, clear performance metrics, and prioritization affects the implementation of Lean Six Sigma.