Factors in Training and Development Perceived to Influence Motivation in Selected Business Process Outsourcing Firms in Kenya

Abstract

The study sought to establish factors in training and development that are perceived to influence motivation in selected Business Outsourcing firms in kenya. The population in this study comprised of employees working in selected business process outsourcing firms. Data was collected by use of semi-structured questionnaire; specifically the Likert type. Data analysis was done with the use of descriptive statistics which comprised of means, standard deviations, and percentages. The results indicated that in all the organizations, there are motivation elements through training and development that were lacking. It was therefore concluded that the absence of these facets of motivations had a profoundly negative effect on the employee. From the findings of the study, employees’ perceptions in the study indicate that motivation needs to be enhanced through promotion of employee’s development and training. The purpose of training and development is pervasive and without it, the study has established that employees do not feel involved through participation and a team of highly effective and efficient employees can’t be build. The study concludes that when employees are not trained regularly, they don’t get motivated and feel that there is no room for career growth and eventually leads to lack of job satisfaction which leads to lack of commitment and employee retention. Overall inference is that with the perceptions that training and development played a key role in motivation and was lacking, the employees in the firms surveyed, lacked motivation.