Employee Perception of Performance Improvement Programs in Kenya Commercial Bank Limited,nairobi

Abstract

According to Armstrong and Baron (200S) employee performance management is the directing and supporting employees to work as effectively and efficiently as possible in line with the needs of the organisation. The research objective wasto determine employee perception of performance improvement programs at Kenya Commercial Bank Branch, Nairobi.The research adopted a descriptive research design. The population of this study consists of all 2,047employees of Kenya Commercial Bank Limited employees in Nairobi regionas at June 2013 (Kenya Commercial Bank, 2012/2013 annual report).The study applied purposive sampling to select Nairobi region because of easy of accessibility. Primary data was collected using a semistructured questionnaire. Data collected was analyzed using descriptive statistics comprising of mean scores, standard deviation, frequency distribution and percentages then presented using tables.Performance monitoring plays a central role in the process of problem solving at the bank and monitoring has helped increase efficiency, develop customer service and improve the evaluation process of the employees at the bank.Coaching helps in promoting and stimulating the learning and development of employee at the bank as well as helping individual employee realize their own potential and improve their performance. The bank encourages employees to further their knowledge in their areas of operations and finally the company releases employees from regular work to attend training and even sponsor them where possible.The study concluded that the performance improvement programs affect employees' performance to a great extent and that coaching helps in promoting and stimulating the learning and development of employee at the bank as well as helping individual employee realize their own potential and improve their performance. The study recommends that the management should provide ongoing monitoring to employees so as to check the opportunity on how well employees are meeting predetermined standards and to make changes to unrealistic or problematic standards. The study recommends that further research should be done on all commercial banks in Kenya so as to get comprehensive information on how the other players will respond to performance improvement programs in the sector