Change Management Practices by Nokia Kenya

Abstract

Life has one thing which is constant- change. A look at any organization that has been in operations for years, change is evident. It is therefore very important for any organization to equip itself with the knowledge of this important aspect of its operations. How an organization handles change largely determines its future success. This study is done on Nokia Kenya, a mobile telephone company that operates in a very dynamic industry. Being the market leader in sales and market share, Nokia Kenya has seen a steady decline in its operations and a steady growth in its competitors. Nokia Kenya is a branch of its parent company domiciled in Finland. As such, decisions on strategy and direction are top down. Strategy and change decisions made at global level. The focus of the study is to establish the change management practices by Nokia Kenya. The research design was based on a case study which involved a detailed investigation of the company. Primary data was gathered from an interview of senior management of the company. Respondents were Nokia Kenya employees. Data was collected and analyzed to facilitate comparison among the respondents. Results of the study conclude that Nokia Kenya change management practices are in line with global strategies. Nokia Kenya faced huge challenges in the change management process and this was especially for the Nokia Kenya staff. These challenges lead to high staff turnover and for the employees who remain, low staff morale is the result.