Change Management Strategies Adopted by the Ministry of Labour, Social Security and Services in Kenya to Reduce Delays in Cash Disbursement

Abstract

Strategic change has become a constant phenomenon which must be attended to and managed properly if an organization is to survive. The purpose of this dissertation is to investigate the impact of change in the payment service provider to understand if they can significantly reduce the delays in delivery of cash to the vulnerable groups in society, The objective of the study is to determine the change management strategies employed by the three programmes in the Ministry of Labour, Social Security and Services in response to the delays in delivery of cash to the vulnerable population in Kenya. The study applied a cross sectional survey design where the three programmes of the Ministry of Labour, Social Security and Services in which the cash transfer programmes were involved using a questionnaire and analyzed data using statistical tools. The study found out that there exist a relationship between strategic change in organizational structure and the delivery of cash to the vulnerable group. There were many drivers of change at Ministry of Labour, Social Security and Services which included changes in the top management of the programmes and the increase of donor and government support that created more challenges of working. The programmes had enormous challenges ranging from frauds, thefts, siphoning of money and loss of working morale among the staff which was brought about by too much work that did not translate to results.