Communication policy

Abstract

This policy document stipulates how the University of Nairobi will handle communication between its internal and external stakeholders. The policy is founded on the strength of our Strategic Plan 2013-2018 which emphasizes communication between the university and its stakeholders as a two-way process—open communication from governance organs to its stakeholders and a system that encourages feedback. Addressing the concerns of our stakeholders, the university shall provide the necessary communication infrastructure to ensure that information reaches its stakeholders using the most effective means. We shall also undertake stakeholder surveys to gauge perceptions so that we project our right identities to stakeholders. The policy puts in place a solid communication structure that will give every facet of university life adequate visibility. The structure will ensure that academic and research activity and community relations are anchored on different communication platforms to reach the targeted stakeholders. Communication of research from scholars and students will be prioritized as a key output of the revamped communication office. To ensure that the university takes advantage of web-based technology which has become a new frontier of communicating, a revamped structure providing for personnel in each college is catered for in the policy. The personnel will ensure that our web based communication strategy is timely, focused on creating mutual understanding with our stakeholders and shall ensure that our products and services are available through different interactive forums. The policy demonstrates that our institution is among organizations that have embraced best communication practices. It defines how communication is structured and practised. The university has chosen this path to realize its vision of moving towards world-class academic excellence that emphasizes the centrality of the stakeholders in its communication web. We appreciate feedback in any format as the best way of strengthening our university. The management commits itself to the implementation of this policy and will subject it to a periodic reviews to ensure its relevance in line with the changing circumstances and needs of our stakeholders.