Potential of Library 2.0 in Provision of Information Services in Academic Libraries

Abstract

In general, library 2.0 is playing critical roles in provision of information services to support quality research, teaching and learning in institutions of higher learning. Traditional methods of information management practices have proved to be ineffective and inefficient in provision of information services to the clients or customers. Additionally, globalization, technological innovations and millennium development goals have introduced new developments and competing values in provision of information services in libraries. In the midst of all these realities the modern concept of library 2.0 becomes crucial in provision of information services in academic libraries in this emerging knowledge society. The purpose of this paper is to examine the potential of library 2.0 in provision of information services to support quality research, teaching and learning in institutions of higher learning in Kenya. This paper examines the current academic literature, document analysis, desk review guides and reports to assess the nature and development of library 2.0 in academic libraries. In addition, the paper examines the challenges facing academic libraries, and the strategies to develop and implement library 2.0 solutions. The literature review indicates that, although library 2.0 is a modern innovation in the emerging knowledge society, many academic libraries in Kenya have not embraced and adopted the concept. The paper proposes various measures that can be undertaken to successfully embrace library 2.0 practices including adequate financial resources and funding, investment in innovative technological solutions and customer focus. Fundamentally, the paper recommends implementation of library 2.0 with the view to provide quality services to the customers. Keywords Library 2.0, Provision of information services, Academic libraries, University libraries, Institutions of higher learning, Kenya