The Future of ISO 9000 Quality Management System in a Global Economy

Abstract

This position paper discusses ISO 9000 family of standards in terms of its capability assessment value and as a framework for ma nagement of organizations. Uses data collected from empirical sources to buttress a position for the continued usefulness of the management system standard for the fore seeable future and challenges the critics to put forward an alternative that can be effective for the complex global economy. The paper uses rationalization to put forwar d a thesis in which the misperceptions are blamed on the marketing flavor fa vored by the certification industry