Influence of mobile technology on performance of non governmental organizations: A case of care international in Kenya

Abstract

This research sought to investigate the influence of mobile technology on the performance of non-governmental organizations taking the case of CARE International in Kenya. The study was guided by four objectives: To establish how automated work steps using mobile technology influences performance in Care International in Kenya; to determine how the level of access to information using mobile technology influences the performance in Care International in Kenya; to examine how time management practices using mobile technology influences performance in Care International in Kenya and lastly to assess how cost saving practices using mobile technology influences performance in Care International in Kenya. The study was supported by a comprehensive literature review in Chapter two. The study adopted the descriptive research design. Probability sampling technique was used in selection of study sample. A set of questionnaires were used for the collection of data from the staffs of CARE International in Kenya. Data collected was analyzed using Statistical Package for Social Sciences (SPSS) software and Microsoft Excel. Pearson‘s Product Moment Correlation was computed at p≤0.05 level of significance to show the relationship between the variables. The study findings revealed that there was positive influence of automation of work steps, access to information, time management practices and cost saving practices using mobile technology on performance of CARE International in Kenya. Following the findings, the study concluded that, automated work steps using mobile technology influences performance in Care International in Kenya with improved quality of the products or services, increased chance of consistency, high efficiency, improved productivity, increased accountability and transparency. It was also concluded that ease of access to information, flexibility and timely decision making were central to information sharing and knowledge management which influences performance of an organization. . The study showed that without mobile technology poor time management was witnessed. Efficiency and effectiveness of the tasks, appointments and planning for events was made easy by mobile technology. The reliance on manual paper based systems was found to be very expensive. It is hoped that the findings of this study would provide essential information and add to the body of knowledge in the area of mobile technology implementation in non-governmental organizations.