The Role of Information and Communication Technology in Strategy Formulation in Kengen

Abstract

Information and Communication Technology (ICT) refers to the collection of telecommunications and computer technology. Hence, it is a result of merging computer science and telecommunications. The concept of strategy is defined as definition of goals and objectives. The benefits of aligning IT with business strategy are manifold and essential to the long-term success of every organisation that employs technology. The objective of the study is to understand why companies were not using ICT strategically as would be expected using the case study of KenGen. The study adopted a case study design. The respondents included 10 members of top management at KenGen. Primary data was collected by use of an interview guide method. The study found out that majority of the respondents agreed to a high extent that mission was incorporated in strategy formulation process at KenGen. The study also found out that majority of the respondents strongly agreed that ICT was beneficial to KenGen Service delivery. The study found out that majority of the respondents strongly agreed that ICT lowers cost of operations. The study found out that majority of the respondents neither agreed nor disagreed that ICT improves customer relations with a mean. The study concluded that mission was incorporated in strategy formulation process at KenGen. The study concluded that objectives were incorporated in strategy formulation process at KenGen. The study recommended that mission should be incorporated into company’s statement to enhance strategy formulation. The study also recommended that there should be well stated objectives with clear guidelines on operations. The study recommended that ICT should be adopted to help in monitoring budgetary expenses.