The Influence of Adoption of Information Technology as a Strategic Tool for Competitiveness by the Ministry of Transport and Infrastructure in Kenya

Abstract

Information technology (IT) has become one of the most critical factors for organizations to leverage efficiency, competitiveness and innovation. This study sought to establish the influence of information technology as a strategic tool for competitiveness in the Ministry of Transport and Infrastructure in Kenya. The research design was a case study. The study used primary data which was collected using an interview guide. The respondents were policy makers and senior officers in the ministry. The data was analyzed using content analysis. The study found high usage of information technology with noted numerous benefits like reduced costs in supply chain management, efficient communication, improved security as arising from the application of biometric authentication scanners in all entrances and exists to monitor when users report to and leave from work place. The study further established that IT has enabled the ministry to better manage both human and technical resources, introduce tracking system to manage its fleet of vehicles, plant and equipment while Government Human Resource Information Systems (GHIS) has made it possible for employees to receive their pay-slips electronically via computers and smart-phones. In addition, the system has an online leave application module. Easy access to information both to staff and customers was noted as one of the major cost reduction area as the ministry continued to move closer a full paperless organization. Integration of various departments through network connectivity was also found to be a source of great competitiveness for the ministry. The study thus established that adoption of information technology as a strategic tool had greatly influenced the competitiveness of the Ministry of Transport and Infrastructure in Kenya.