Impact of Operational Level Information Systems on Operational Performance: a Case Study of an Organization in the Energy Sector in Kenya

Abstract

The increase in the use of information systems has resulted in a larger business environment and increase in competition.Organizations are now forced to implement different types of information systems to automate their business processes so as to enhance their productivity, reduce costs and increase the speed of delivery to enhance customer satisfaction.The main purpose of this study was to determine the impact of the type of information system on operational performance. The study focused on an organization in the energy industry in Kenya. The findings indicate that different categories of information systems and the different management styles do not impact operational effectiveness differently. The study also found that both the management style and the type of information system interact and have an effect on operational effectiveness and operational effectiveness has an impact on operational performance. Data was collected through self-administered questionnaires focusing on the operations department of the organization.Organizations that implement information systems should take into account the management style and expect an increase in the operational effectiveness and in turn an increase in their operational performance.