Business process re engineering practices and performance of Kenya Commercial Bank

Abstract

The increasing competitive pressure as a result of technological development, globalization, changing customer demand led to survival challenges of many banks in the developing countries and demanded for improvement in quality customer service and speed to enhance profitability performance and cost reduction.Reengineering is a useful tool that has been adopted by and hailed as one of the current major drivers of change within many organizations. Business Process Reengineering is playing a vital role in the enhancement of productivity and efficiency of many organizations. Reengineering primary goals aimed at to reduce wastage, improve efficiency and ultimately reduce costs. This study is aimed at exploring possible relationships between business process reengineering practices and organizational performance. A case study approach will be used with specific focus on Kenya Commercial bank. Interview guide will be used to collect primary data with content analysis used in data analysis. To supplement primary data, secondary data will be collected from KCB website, Journal, financial magazine and past similar research literature. The paper concludes that business process reengineering has become useful weapon for any corporate organizations that is seeking for improvement in their current Organizational performance and intends achieve cost leadership strategy in its operating industry. It recommended that reengineering process remains effective tool for organizations striving to operate as effectively and efficiently as possible. Organizations are required to reengineer their business processes in order to achieve Breakthrough performance and long term strategy for organizational growth