Impact of Information and Communication Technology on Kengen’s Performance

Abstract

The aim of this study was to ascertain the impact of Information and Communication Technology (ICT) on KenGen‘s performance. Specifically the study sought to determine the impact of Information and Communications Technology on KenGen‘s performance and to establish the challenges of using ICT at KenGen. The study adopted descriptive survey design. The participants comprised of 302 employees of KenGen working in different departments and levels. The study relied on data collected through questionnaires structured to meet the objectives of the study. Data was analyzed with the help of SPSS. The main findings were that, ICT had facilitated production of ad hoc reports, improved quality of work, enabled availability of reliable information on power generation and facilitated knowledge sharing and building on each other‘s ideas in real time. In addition, ICT had enabled KenGen to empower its employees and facilitated employees learning. However, impact of ICT on performance is being hindered by insufficient access rights to the systems. The study recommends that the KenGen management should ensure that employees have adequate access rights to the system to enable them work comfortably. Further the management should facilitate training of employees on ICT systems so that they can have required skills and knowledge on the systems.