Relationship between quality of work life and employee commitment among unionized employees in kenya commercial bank (kcb)

Abstract

Employees are perceived to be one of the most important resources for the effective and efficient organization and without the personal efforts and commitment of the human resources, organizations cannot succeed. This study sort to look for the relationship of quality of work life and employee commitment among unionized employees of Kenya Commercial Bank (KCB).The research adopted descriptive census survey design. The design was preferred because of the crosssectional nature of the data collected and the inherent comparative analysis. The target population comprised 290 unionized employees of Kenya Commercial Bank branch network in Nairobi. The study used primary data collected by use of a semi-structured questionnaire. Primary data was gathered directly from the respondents. The questionnaire was divided into three sections: section one had questions on general information of respondents, section two had questions on quality of work life while section three focused on employee commitment. The questionnaires were administered through “drop and pick later” method. Data was analyzed using descriptive statistics such as means, percentages and Standard deviations. Descriptive statistics was preferred because it provided an efficient summary to the data collected making it easier to draw meaningful conclusions. Presentation has taken the form of tables Charts and naratives. Pearson’s product moment and correlation technique was used to establish the strength and significance of the relationship between QWL and employee commitment among the unionized employees of KCB branch network in Nairobi.The study established that the bank should conduct a skill match to align responsibilities to employee knowledge and skills in order to achieve even higher levels of efficiency and effectiveness in realizing organizational goals. Policies on job rotation and promotion should be revised to promote more openness and transparency within the bank. The bank should also review its remuneration to match competition and the current rising costs of living and inflation.