Effects of the Complexity of the External Environment on the Performance of National Registration Bureau of Kenya

Abstract

The National Registration Bureau of Kenya is a state agency which is mandated with the registration of Kenyan citizens under the Kenyan constitution who are above18 years. It is mandated as the sole custodian of the registered data of the Kenyan citizens. The study was to determine the effects of the complex external environment on the organizational performance of the National Registration Bureau of Kenya. The study was conducted on one unit of study which was done in the organization. The data was collected using the interview guides which were administered to 8 managers of different departments in the national bureau. The interviews were done at different times depending on the willing and availability of the managers. The data was analyzed by content analyses which involved looking for ideas from the responses which formed the basis for discussion. The findings proved that the external environment was very complex and hence it affected the organization performance of the National Registration Bureau of Kenya. The study found out that the external environment factors which affected the organization were the political, economic, social, technological, ecological and legal environment. The study results would help immensely in the policy making in the both the national government and the state agency. The results of the study would also help in the academic area which would be used by students and other researchers as secondary data. The study recommended involvement of the National Registration Bureau of Kenya and other stakeholders in the formulation of its policies, rules and regulations. The education and sensitization of the Kenyan citizens on the registration requirements and the importance of the national ID. The organization should develop good relationships with its customers and try to develop a good corporate image with the public because it has in the past been largely been tainted as it was largely associated with corruption by its employees. There should be digitalization of the entire registration process and integration of technology between the departments in the Kenya Citizens and Foreign Nationals Management Service which are Immigration, National Registration Bureau, Civil Registration and the Refugee Affairs department for effectiveness and efficiency delivery of service