| dc.contributor.author | Mangeli, George M | |
| dc.date.accessioned | 2014-12-03T08:47:33Z | |
| dc.date.available | 2014-12-03T08:47:33Z | |
| dc.date.issued | 2014 | |
| dc.identifier.citation | Degree of Masters of Business Administration (MBA), School of Business, University of Nairobi | en_US |
| dc.identifier.uri | http://hdl.handle.net/11295/76016 | |
| dc.description.abstract | This research sought to determine the impact of e-business on operating efficiency of
commercial banks in Kenya and the challenges faced while implementing e-business.
Data was collected using questionnaires and analyzed using descriptive statistics. From
the analysis, it was found that there are several positive impacts of e-business on the
operating efficiency of commercial banks. For instance, there has been significant
improvement in quality of service offered to customers and improved staff productivity.
There also exist several challenges that hinder the implementation of e-business in
commercial banks. These challenges include lack of infrastructure, threat from computer
viruses and poor commitment from senior management among others. The commercial
banks have thus come up with strategic responses to counter these challenges. Some of
the popular responses being used by banks include lowering electronic banking charges
and employing well trained staff on e-business applications in banking. The study
concludes that commercial banks in Kenya need to invest more in e-business so as to
enhance efficiency in their operation | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | University of Nairobi | en_US |
| dc.title | E-business and Operating Efficiency of Commercial Banks in Kenya | en_US |
| dc.type | Thesis | en_US |
| dc.type.material | en_US | en_US |
