The Relationship Between Human Resource Management Practices and Employee Commitment in Retail Banking of Standard Chartered Bank of Kenya

Abstract

The general objective of the study was to analyze the relationship between human resource management practices and commitment of the employees in retail banking special focus on Standard Chartered Bank (Kenya). Descriptive research design was used for the study. The study targeted all employees, that is 1698 in retail bank at Standard Chartered Bank. The study targeted 170 respondents out of which 142 responded giving a response rate of 83.5%. Questionnaires were used as instruments for data collection. Descriptive and inferential statistics were used to analyze the data. The study found that all the human resource management practices studied influences employee commitment. This is evidenced by the findings that employee commitment is positively related with recruitment and orientation, performance management, reward management, training and, job analysis and job design health and safety and career development. The study concluded that human resource management practices such as recruitment/orientation, performance management, reward management, training and development, job analysis and job design, health and safety and career development. It was recommended that standard chartered bank should improve on other aspects of human resource management practices such as recruitment and orientation, training and development and health and safety as they had weaker relationship compared to other variables. The study finally recommended that another study be done another study be done in other banks on the challenges facing the implementation of human resource management practices aimed at motivating employees.