The Relationship Between Organizational Learning and Performance of Christian Health Association of Kenya Hospitals

Abstract

With the increased competition, organization survival pressure and the dynamic, changing customer-oriented environment in the health sector, organizational Learning has been recognized as one of the important issues and has generated a substantial amount of interest among managers. The objective of this study was to determine whether organizational learning affects the performance of Christian health institutions in Kenya. The study was carried out on all the 23 protestant hospitals under the secretariat of Christian Health Association Kenya. In this study, an organizational learning framework was developed according to a comprehensive literature review. This framework demonstrated the relationship between organizational learning and performance of Christian health association of Kenya Hospitals through examining the effects of Organizational learning facilitating factors on health care organization performance. The proposed model and hypotheses was tested using data collected from the local protestant hospitals under the umbrella of Christian Health Association of Kenya secretariat. On whether the staffs were expected to develop their own ideas and implement them to improve their work. On work experiential, the study revealed that it was true that senior managers create a climate which encourages work experimentation. Regarding risk taking, the study found out that the institution invests in new information technology. The study revealed that the institution invests in new and modern equipment, and that the institution is doing enough to address healthcare financing for needy patients. The study concludes that majority of the respondents indicated that it was true that staffs in our institution are expected to develop their own ideas and implement them to improve their work. The study concludes that the institution enters into partnership with other organizations in order to share experiences and encourage mutual learning. The study recommends that staff in all the institutions should come up with ideas to improve their work. The study concluded that senior managers create a climate which encourages work experimentation. The study recommends that entering into partnership with other organizations will boost the level of understanding of the employees hence enhancing the performance of the institutions. The study recommends that institutions should publish the experience of its leadership to enable the employees and staff to learn on leadership.