Procurement performance and operational efficiency in telecommunication industry in Kenya

Abstract

The main objective of this study was to establish the relationship between procurement performance and operations efficiency in the telecommunication industry in Kenya. The study aimed to achieve the following specific objectives: to determine the procurement performance, the operational efficiency and the relationship between operations efficiency and procurement performance in the telecommunication industry in Kenya. The study employed descriptive cross sectional survey design. Members of tender, procurement and evaluation committees as well as the three level of management were purposively sampled from all the players in the telecommunication industry in Kenya. Descriptive statistics and inferential statistics were used to analyse the data. The study found that flexibility ensured procurement performance to a great extent. Cost ensured procurement performance to a great extent. Quality ensured procurement performance to a great extent. Time ensured procurement performance to a great extent. The study concludes that that taking all the independent variables at zero, a unit increase in maximized resource utilization will lead to an increase in the scores of the procurement performance. The study recommends that telecommunication companies should introduce strict internal controls suitable for streamlining efficiency in its procurement function