Effect of diversity management on performance of Technical University of Mombasa

Abstract

Diversity management is concerned with organizational efforts to ensure that all people are valued regardless of their differences. Organizations have formulated policies with regard to managing diversity but it should not just be seen to have policies on managing diversity issues but it is also important that those policies are implemented fairly among all employees. This study fits Technical University of Mombasa in that it serves to portray to management that diversity management affects the performance of Technical University of Mombasa. The objective of this research study was to establish the effect of diversity management on performance of Technical University of Mombasa. The research design was a case study. Data was collected using both primary and secondary methods of data collection. The primary data collection was from interviewing fifteen heads of departments of Technical University of Mombasa, while the secondary data collection was from policy documents and manuals. Content analysis was used to analyze the views of the respondents. From the findings, it emerged that a diverse workforce helps in obtaining diverse ideas and views, thus leading one to appreciate other people’s culture in the work environment. People of different backgrounds prefer to work in an organization where there are others from other backgrounds and that, groups containing people with widely varying backgrounds are more likely to see factors and issues differently and consider a greater range of decision alternatives. The conclusion of the study was that, there is a positive relationship between diversity management practices and performance of Technical University of Mombasa. It is recommended that Technical University of Mombasa should check on employment policies especially those regarding affirmative action towards the disabled.