Browsing Faculty of Arts & Social Sciences (FoA&SS / FoL / FBM) by Author "Ogoro, Thomas"
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Technology and Service Quality in the Banking Industry(Importance and performance of various factors considered in electronic Banking services)
Magutu, Obara Peterson; Ogoro, Thomas; Nyamwange, Stephen O (School of Business, 2010)Technology-based self-service has greatly changed the way that ser vice firms and consumers interact, and are raising a host of research and practice issues relating to the deliver y of ...