Browsing Faculty of Arts & Social Sciences (FoA&SS / FoL / FBM) by Author "Omutia, P"
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Issues of Leadership in the implementation of Total Quality Management in a large organization
Mbeche, IM; Omutia, P (IBIMA PublishingDepartment of Management Science, College of Humanities and Social Sciences, University of Nairobi, 1997)Many organizations in Kenya have adopted and tried to implement the total quality management (TQM) programmes. Many of these firms have failed to achieve the expected results for various reasons. This study examines how ...