| dc.contributor.author | Kagwathi, G. S. | |
| dc.contributor.author | Kamau, J N | |
| dc.contributor.author | Njau, MM | |
| dc.contributor.author | Kagiira, E K | |
| dc.date.accessioned | 2015-03-20T06:40:25Z | |
| dc.date.available | 2015-03-20T06:40:25Z | |
| dc.date.issued | 2013 | |
| dc.identifier.citation | Kagwathi, G. S., Kamau, J. N., Njau, M. M., & Kagiira, E. K. (2013). Factor influencing mobile number portability (MNP) in Kenya: the case of Africa Nazarene university. European Scientific Journal, 9(21). | en_US |
| dc.identifier.uri | http://eujournal.org/index.php/esj/article/view/1458/1467 | |
| dc.identifier.uri | http://hdl.handle.net/11295/81432 | |
| dc.description.abstract | The much awaited mobile number portability took effects in Kenya on April 1st 2011. The
objective of porting was to accord consumers flexibility of shifting from one service provider to
another without worrying of loosing their preferred numbers. The free movement of subscribers was
expected to open a new competition front within the telephony market, with the small operators
expected to benefit. However the porting process has not been so smooth. Over a year since the
process started, only 47,206 subscribers have switched out of the possible twenty two million.
Methodology: The study used descrptive design whereby a sample of 142 subscribers was taken. Ten
factors were identified as influencing mobile number portability in kenya. These were exit barriers,
cost, process,customer service, satisfaction among others. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | University of Nairobi | en_US |
| dc.subject | Mobile Number Portability (MNP), Mobile Service Providers | en_US |
| dc.title | Factor influencing mobile number portability (MNP) in Kenya: the case of Africa Nazarene university. | en_US |
| dc.type | Article | en_US |
| dc.type.material | en_US | en_US |
