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    Implementation of the ISO 9001:2008 standard at the University of Nairobi

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    Date
    2015-04-07
    Author
    Moturi, CA.
    Type
    Presentation; en
    Language
    en
    Metadata
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    Abstract
    This paper presents the experience of implementing the ISO 9001 standard at the University of Nairobi, the largest university in Kenya. We present achievements of the of the University after implementing the standard in relation to effectiveness on service delivery, operational performance, use of automation, implementation challenges and related emerging issues. This is based on qualitative analysis of internal audit reports; internal surveys and feedback; surveillance audits conducted by KEBS; rankings by external bodies such as Webometric and the Government of Kenya Performance Contracting. The objective of this paper is to show how the ISO 9001 Quality Management System can improve internal institutional practices and avoid frequently experienced drawbacks
    URI
    http://hdl.handle.net/11295/82978
    Citation
    Moturi CA. "Implementation of the ISO 9001:2008 Standard at the University of Nairobi.". In: 19th International Conference on ISO & TQM. Safari Park Hotel, Nairobi; 2015.
    Publisher
    University of Nairobi
    Collections
    • Faculty of Arts & Social Sciences (FoA&SS / FoL / FBM) [2584]

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