| dc.description.abstract | In an effort to improve service delivery and reduce expenditure, governments
in Sub-Saharan Africa engaged in a process of privatization of certain services
that were considered to be non-core or non-essential. This was done through
the prompting of the World Bank under the Structural Adjustment Programmes
(SAPs). Artificial Insemination (AI) in cattle was one of the services that was
privatized and handed over to private practitioners in Kenya. To date, this
service is available through individual service providers or cooperatives, with the
government playing a minimal regulatory role.The greater part of the regulation
is left to market forces. This paper sought to review existing literature to find
out if there are existing monitoring and evaluation feedback mechanisms for the
government as a regulator from the service consumers who are mostly small scale
farmers. It further sought to ind out whether the information feedback systems,
if any, are used in improving aspects of service quality namely - reliability,
assurance, tangibles, empathy and responsiveness. The paper found that apart
from licensing of service providers and collecting monthly data on the number of
inseminations provided, there was little documented evidence of monitoring and
evaluation of service quality in Artificial Insemination services. Further, even
if the government has been licensing importers of semen, there has been little
documented evidence of monitoring and evaluation of the imported semen. | en_US |
