The Impact of Reforms on Service Delivery in the Kenya Police Service (2003-2013)

Abstract

This research paper is an assessment of the impact of various reforms implemented so far in National Police Service (NPS) on service delivery and the challenges encountered in provision of quality service. The paper also suggests recommendations that should be adopted so as to ensure the improvement of the quality of services offered police. The study’s general statement of the problem is that reforms leads to enhanced efficiency and improved quality of services. This study is quantitative research techniques which utilized both primary and secondary data. The primary data was collected through interviews from police officers serving at various police stations within Nairobi county and secondary data was retrieved from reports from various institutions on the police reforms. The study found out that despite the implementation of reforms at the police service, there has been little positive impact on service delivery. This study provides various recommendations that need to be implemented so as to ensure that the reforms translate into enhanced services. Among the recommendations proposed are empowering the oversight bodies, amendment of the police training and review of syllabus, changing of the senior and middle level managers in the service, streamlining the merger of both administration and Kenya police, empowerment of the county policing authorities, review of the police welfare and full involvement of the citizens in policing.