Supply Chain Management Practices and Service Delivery in Humanitarian Organisations in Kenya

Abstract

This study was conducted to establish the relationship between supply chain management practices and service delivery in Humanitarian Organizations in Kenya. The study had three objectives; to establish the supply chain management practices in Humanitarian organizations in Kenya; to determine the impact of SCM practices on Service delivery; to determine the challenges faced in the implementation of SCM practices in Humanitarian Organizations in Kenya. The research design adopted a census study survey. The population of study comprised of 26 humanitarian organizations operating in Kenya. The study used primary data which was collected using self-administered questionnaires. The data was analyzed using descriptive statistics and regression models used to establish relationship between variables. The study established that most humanitarian organizations in Kenya have adopted Supply Chain Management practices in their Organization and this has led to integration of activities hence providing information allowing the organization to operate more effectively. This has led to the increase in the number of lives saved in the past few years , enabled the organizations to respond to different magnitude of disasters , reduce the time taken for a relief chain to respond to a disaster and utilize resources which indicates the level of efficiency in the supply chain. Supply Chain Management practices are affected by few skilled SCM experts, few investments and lack of planning and performance measurement. There is a significant relationship between Supply chain management practices and service delivery represented by R2 value of 0.753 which translates to 75.3% of the variations in service delivery which are explained by the independent variables understudy. It is recommended that the humanitarian Organizations in Kenya need to put in place measures that will enable the evaluation of supply chain management practices. The study was limited to humanitarian organizations operating in Kenya. Further research can be done to account for the 24.7% changes in Y which needs to be explained by other factors not found by regression model used in this research