Enterprise resource planning implementation and value realization in savings credit co-operative society of Nairobi

Abstract

The purpose of the study was to establish the value realizations for SACCO’s after the implementation of Enterprise Resource Planning solutions, Nairobi region. Specific objective included: to establish the levels of ERP implementation, to establish the value realized by SACCOs through ERP implementation, to determine the relationship between ERP implementation and business value realization for SACCOs, to establish the challenges faced by SACCOs during the implementation of ERP systems. The researcher administered the questionnaires to the respondents randomly on a drop and pick basis. The data collected was expected to give both quantitative and qualitative results and it was analyzed using descriptive and regression model. It was found out that there was a strong relationship between the implementation level and the benefits of the ERP systems to SACCOs. The findings recommended that ERP systems should for customer relationship management; education, training and mentorship; monitoring and evaluation; and for research and development and for these reason, SACCOs should invest in the ERP systems.