Impact of information technology on organizational performance: case of population services Kenya

Abstract

This study sought to determine the level of use of information technology and its relationship with organisational performance at PS Kenya. To achieve the objectives of the study, a descriptive survey was used. Primary data was collected using a semi-structured questionnaire. The population for this study comprised of the entire PS Kenya staff which was 438. The questionnaire was administered electronically for data collection, out of which 311 respondents responded to the study resulting in a response rate of 71 percent which was considered as a sufficient representation of the organisation. The study findings revealed that majority of the respondents had various IT company devices at their disposal to enable them perform their duties. The study findings also revealed that there was a positive relationship between the level of IT use and organisational performance at Population Services Kenya. The study results indicated that IT use explains 82.4% of organisational performance at PS Kenya. The study recommends that organisations should embrace IT tools and services so as to have competitive edge and improve service delivery to their customers. The study also recommends that more study should be done on challenges facing information technology use in organizations in Kenya.