Perceived Factors Influencing Organizational Commitment Among Non-teaching Staff in the University of Nairobi

Abstract

In modern dynamic business environment, it is important for organizations to develop a highly committed workforce because human beings are the most valued assets that drive organizations to prosperity. Organizational commitment impacts on employee performance, behavior and the desire to work in certain organizations. The objective of the study was to determine the levels of commitment and perceived factors influencing organizational commitment among non teaching staff in the University of Nairobi. The research design was descriptive in nature and the population of the study comprised all non teaching staff in the University of Nairobi. Data was collected using a closed ended questionnaire and analyzed using descriptive statistics. The findings were presented using frequency tables. The findings deduced that the three levels of commitment namely; Affective, Continuance and Normative were to a moderate extent manifested in all non teaching staff in the University of Nairobi. The results also revealed that some non teaching staff are obliged to work for the university until retirement. The study concluded that organizational climate, Fair pay, working conditions, consultative leadership, training, and recognition of individual efforts, embracing teamwork, treating employees equitably and provision of opportunities for growth influences employee commitment to a large extent. The study recommended that the University of Nairobi should improve employee commitment through continual training and Employee recognition for good work, consultation in decision making in order for employees to feel appreciated, valued and be more committed to the business of the organization.