The Influence Of Corporate Governance On Quality Of Service Provided By The Government Of Ruiru Sub-county, Kenya

Abstract

The purpose and objective of this study was to investigate the influence of corporate governance on the quality of the service provided by the Government of Ruiru Sub County. This study provides a basis by which public and private organizations can configure, generate and develop consistent, flexible and adoptive quality service delivery and corporate governance polices. The study applied The purpose and objective of this study was to investigate the influence of corporate governance on the quality of the service provided by the Government of Ruiru Sub County. This study provides a basis by which public and private organizations can configure, generate and develop consistent, flexible and adoptive quality service delivery and corporate governance polices. The study applied descriptive crosssection research design which enabled the researcher to provide numeric descriptions of some part of the population, the researcher was able to describe and explain the influence of corporate governance as it is. The design was appropriate for this study as the study was carried out at one time point and over a short period of time. The design was conducted to estimate the prevalence of the influence of corporate governance on quality of service. The design is relatively inexpensive and takes a shorter period to undertake. The design examined relationship between corporate governance and quality of services delivered by the government of Ruiru Sub County. The study target population was heads of departments and customers of the sub county, simple random and stratified sampling techniques were applied to arrive at the sample. Both structured and unstructured questionnaires were used to collect data from the heads of department and customers of Ruiru sub county. The findings portrays that corporate governance has strong positive and negative influence on customer service standard, access and facilities, customer communications and overall satisfaction of the customers. The study recommends a critical assessment of structures and systems applied adopted by the county government to make them more responsive to customers need. There is need to also come up with models and policies flexible, adaptive and suitable to varying county Government needs