Procurement Planning Strategy and Service Delivery: a Case of Medicines Sans Frontieres, Kenya Supply Unit

Abstract

Procurement as a field in business has attracted interest in the recent decades as it is now seen as an area that gives competitive edge to organizations by offering value for money and cost focus strategy in competing against market players. There has also been increased awareness by customers on service delivery offered to them by organizations. They now relentlessly demand for great customer service as part of their value for money spent. The up rise of service delivery has led organizations to check all areas of operations for ways to better serve the clients and retain them. Numerous studies have been done and procurement planning has emerged as one of the areas that have immerse potential to contribute to great service delivery. Current studies indicate a relationship between procurement planning strategy and service delivery. The extent to which procurement planning is done considering the factors of service delivery has a direct impact on how service is offered to clients. The focus of this study is to establish the relationship between procurement planning and service delivery by finding out the extent to which procurement planning strategies has on service delivery.