Operations Strategy and Service Delivery by County Government of Kisumu

Abstract

The objective of the study was to establish the relationship between operations strategy and service delivery and performance of county government of Kisumu. It specifically looked at operations which have been devolved, effect of decentralizing operations on the performance and constraints facing service delivery in the county government. The study adopted an exploratory descriptive survey design which targeted five ministries counties namely, Health care services, Water, Agricultural sector, Roads and public works and Trade. Stratified random sampling technique was used owing to the need of ensuring that all the 7 sub-counties were independently sampled and represented. A sample size of 105 residents (15 from each sub - county) was selected. Primary data was collected using semi-structured questionnaires and analyzed using descriptive statistics and multiple linear regression models as an inferential analysis. The study established that Roads and Public works department was the most efficient followed by health and education sector. There was an overlap of role of national government and county government in delivery of service in some functions and this has led to conflict in service delivery which has affected performance of county government. There was lack of resources for service delivery that match level of devolved functions. It was concluded that there is a positive relationship between operations strategy and service delivery in county government of Kisumu. Based on the finding, the study recommended that Kisumu county government should adopt a more cost effective and efficient procurement system.