Knowledge management strategy development, implementation and impact at the united nations environment programme (UNEP)

Abstract

To main purpose of the study is to identify the knowledge management strategy, development and implementation process at the United Nations Environment Programme (UNEP). This study covers knowledge management strategy, development and implementation, benefits and challenges. Also covered are the theories of knowledge management and organizational value. The response to the survey has indicated the importance of knowledge management in the policy process. The research design was a case study. The study used primary data which was collected using an interview guide. An interview guide is a set of questions that the interviewer asks when interviewing. The choice of the senior and middle managers in this study is very important, as they are the head of the organization and the ones who can foster organizational objectives. Data obtained from the interview guide were analyzed using content analysis. Content analysis is the systematic qualitative description of the composition of the objects or materials of the study. The study found out that successful implementation of knowledge management include: employee training; employee involvement; open and trustworthy spirit of teamwork; employee empowerment; visible top management leadership and commitment and information system infrastructure. The study recommend that UNEP should put more emphasis on training and information sharing in order to improve knowledge sharing, institutional setup and communication command.