Information technology alignment and performance at KCA university, Western campus

Abstract

Information technology (IT) is very important for an institution‟s daily operations and its strategic capabilities. IT has enhanced the way business is done, providing competitive advantage for those who adopt them. Numerous articles have been written about how IT affects organizational performance. Although IT has been used significantly in many educational institutions, there are few reported studies of IT alignment in these institutions.KCA University has invested in Technology however there is little empirical evidence in exploring the influence of business and Information Technology alignment on performance at the University. It is in this regard that this study was designed to explore the influence of IT alignment on performance at KCA University, Western Campus. The findings from this study will help institutions of higher learning to realize value from their investments in Information Technology after aligning IT hence improve on their performance. The study was conducted through a case study research design and targeted 75 workers. A sample size of 63 Workers was used for the study. The study used self-administered structured questionnaires to collect primary data. Descriptive statistical procedures were used in data analysis. Data was presented using tables. The study established that 88.9% of the respondents agree that IT is used in exams processing, 81.5% of the respondents agree to having good internet connectivity, and 76% of respondents agree that IT alignment has improved registration and data accuracy. The study recommends user trainings be conducted on a regular basis to encourage usage of IT in various departments and functional areas. Further research can be conducted on Influence of training on usage of IT.