Perceived factors affecting employee job satisfaction in energy regulatory commission of Kenya

Abstract

Job satisfaction refers to the source of relief or tension caused by the gap between the expectations of the individual and unmet needs (Kotler, 2003). The study sought to establish the perceived factors affecting employee job satisfaction at Energy Regulatory Commission, Kenya. The study used descriptive research design and primary data was collected using semi –structured questionnaire. Descriptive statistics such as frequencies and percentages presented in tables were used to analyze the data. The study covered 96 respondents, but only 73 of them responded. The study found out that work environment, training and development were the most important perceived factors affecting job satisfaction followed by remuneration and then promotion. Based on these findings the study recommended that the management and the policy makers of Energy Regulatory Commission should offer extensive training and development programs to enhance employees‟ knowledge and skills, ensure a safe and conducive work environment, improve employees‟ remuneration, establish an effective and fair promotional policy. Finally, the study recommended a further research on the perceived factors affecting job satisfaction in other organizations in other sectors to ensure that the dynamic employee needs and wants are put into consideration. Such studies would promote sustainable competitiveness and validate the results of this study.