Strategies for Effective Implementation of Information and Communication Technology Among Human Rights Ngos in Nairobi

Abstract

This study sought to establish strategies for effective implementation of information and communication technology among human rights NGOs in Nairobi. Specifically, the study sought to establish the influence of strategic leadership and management; availability of requisite equipment and infrastructure; organizational core competences and staff training and strategic financial resources allocation while dependent variable is effective ICT implementation. The underpinning theories of the study included; the Open System Systems, Technology Acceptance Model and the Theory of Planned Behavior. The study used a descriptive research design and the target population comprised of all the 141 human rights NGOs in Nairobi County. The findings show that leadership and management has facilitated a working environment that promotes the effective ICT implementation particularly in today’s globalized world where NGOs have to cope with rapidly changing environments. Second, human rights NGOs were found to have the required and reliable infrastructure for ICT implementation process even though not all NGOs have achieved a reasonable measure of e-readiness status to fully implement ICT in their operations. Third, staff in NGOs have the required skills, abilities and experience for ICT implementation and the NGOs are forging forward to ensure that ICT implementation procedures and measures are in place by training its employees through well-defined programs. Fourth, the study established that that differences in ICT implementation occur due to adequacy of resources possessed by organizations which can improve or reduce the effect of particular goals in the organization if well utilized or underutilized respectively. The study recommends that NGOs should focus on taking the right measure in ICT implementation. The leadership and management should take appropriate measures at the rightful time to ensure set goals are achieved and energies are channeled towards enhancing strategies that propel ICT implementation. In regard to perquisite equipment, NGOs’ key decision makers need to invest more on IT as enshrined in Kenya’s Vision 2030 which incorporates IT infrastructure in its plan with Konza city being its blue print. The study recommends that employees should be trained appropriately on new processes, technologies and systems in ICT implementation. The management should clearly communicate to employees what has to be done and employees should be involved in setting the standards under which their performance in ICT implementation will be evaluated.