The Role of Multicultural Teams in Improving Efficiency in Save the Children Kenya, an International Non Governmental Organisation

Abstract

The role of multicultural teams in multinational and international organizations has significance in the present day globalized world. The utility of the multicultural teams is acknowledged not only by departmental managers and directors but also by the employees. However certain associated dysfunctional conflicts hinder the performance of multicultural teams. Faced with this scenario and with the current turbulent business environment, the purpose of this study was to establish the role of multicultural teams in improving efficiency in the organization. The research design employed in this study was a case study and 15 respondents were interviewed in Save the Children Kenya. Primary data was collected using an interview guide. The study used the content analysis method of data analysis. To ensure easy analysis, the data was tabulated and was presented by use of charts. Based on the findings, the study found out that both managers and multicultural team members are aware of the growing importance of multicultural teams, their role and impact on efficiency. It seems to be the case that multiculturalism in all forms of our social identity is beneficial as long the manager notices it and shares it with the team. However there are certain reservations as well. The study concluded that to improve efficiency of multicultural teams, organizations need to invoke cultural differences and built-in action strategies under the influence of cultural values which individuals bring along from different parts of the world. This includes the culture of home, work place, social, regional and national level or the places in the world where s/he lived. The study recommends that the organization should introduce courses, seminars and trainings on culture to staff in order for them to understand the cultural differences among team members. vi The researcher suggests that a similar study should be done focusing on other industries in Kenya. This is because different industries apply different strategy options and thus the role of multicultural teams in improving efficiency in Save the Children Kenya is different from those of other sectors. Secondly, a study can be carried out on the possible solutions to the challenges faced by multicultural teams in organizations in Kenya.